UNA supports email/password accounts and Sign in with Apple. Use the same method and identity you used when the account was created.
Use the email you began with
Make sure you’re entering the same email address you signed up with. If you chose Sign in with Apple and hid your email, use the same Apple Account button rather than typing a different address.
If you forgot your password
Use Forgot Password in UNA and follow the newest message sent to your email. If it has not arrived:
- Look in Spam or Junk
- In Gmail, check the Promotions tab
- Re-read the address you typed for a small typo
Reset links don’t wait forever
If a reset link is refused or you requested more than one, return to UNA, request a fresh message, and use the newest email.
Try a different network
Some networks interfere with sign-in or email delivery. Switch from Wi-Fi to cellular (or the other way) and try again.
Still locked out?
Write to help@una.now and describe which sign-in method you used. Never send a password, Apple credential, recovery code, or Sacred Recovery Key.